Terms and conditions of sale
Please read the following Terms & Conditions carefully as they contain details about your rights and obligations; the use of our website and purchase of products by you means that you agree to be bound by these. We reserve the right to change these from time to time by updating this page without notice to you.
Shopping with www.definitelybaby.com
Customers should note that the information provided in our FAQ's page forms part of our full terms and conditions.
Every care has been taken to describe items in the Definitely Baby maternity wear range as accurately as possible, however slight variations may occur with colour reproduction or text descriptions.
You can order products displayed on this website online using your Visa, Mastercard, Switch, Maestro or Delta debit or credit card. Your card will be debited once the items have been despatched and all of your transactions will be confirmed on your delivery note.
No contract shall exist between you and Definitely Baby until Definitely Baby has sent you an e-mail or telephoned you confirming acceptance of your order. Definitely Baby is entitled to withdraw from any contract in the case of errors or inaccuracy regarding the goods or the order appearing on the site.
If, for any reason, we are unable to supply a particular item you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.
All prices shown on our website include VAT at 17.5%.
Whilst every effort is made to ensure prices on our website are accurate it is possible that an error may occur. In the event of a pricing error in your order we will inform you as soon as possible using the contact details you supply to us, with the option of confirming your order at the correct price or cancelling it (in the event we are unable to reach you we will treat the order as cancelled). Where an order is cancelled, any payment already made for the goods will be refunded in full.
All offers are available only while stocks last.
Delivery
Our postage and packing charges cover delivery to destinations within the United Kingdom, Austria, Belguim, Cyprus, Denmark, Eire, Finland, France, Germany, Italy, Luxembourg, The Netherlands, Norway, Portugal, Spain, Sweden & Switzerland, plus the British Forces Post Office (BFPO) for delivery to overseas military installations.
There is a charge of £3.50 for UK, Channel Islands & BFPO to cover the cost of postage and packing for the delivery of goods. This charge remains the same whatever the size of your order unless otherwise stated. For deliveries to Austria, Belguim, Cyprus, Denmark, Eire, Finland, France, Germany, Italy, Luxembourg, The Netherlands, Norway, Portugal, Spain, Sweden & Switzerland a £15.00 charge is applicable.
Standard delivery is via Royal Mail 1st Class "Signed For" Delivery; under this service we aim to deliver goods to destinations in the UK within 2-10 working days in most circumstances.
Deliveries to locations outside the UK will be sent by "Signed For International / Airsure" delivery and a signature will be required, these timescales may take a little longer. For BFPO orders, delivery timescales will obviously depend heavily on the BFPO service and the final destination of the goods. Once your order has been passed to the British Forces Post Office, we can, unfortunately, no longer have any affect on how long the goods might take to reach you.
The Recorded Delivery services detailed above require a signature, so please specify a delivery address where you will be able to sign for your goods.
We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time, please contact us, and we will try and make every effort that you receive your order as quickly as possible.
Along with your goods, each parcel will contain a Despatch Note, listing items enclosed and explaining if we have been unable to send some of your order. Please keep this Note until you are sure you are satisfied with everything.
Claims for lost outgoing packages can not be made until a minimum of 10 days from despatch have passed, allowing for any delays in the postal system.
This does not affect your statutory rights as a consumer.
Returns
Whilst we hope you will be delighted with all your maternity products from www.definitelybaby.com there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and a Returns Label is provided, attached to your delivery note, in case you need to return or exchange an item.
Unwanted Goods: If you return the item unworn (having taken reasonable care of it), complete with packaging and all components within 10 working days of the date on which you received it, we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods.
Faulty Goods: If you return an item to us which is faulty, which you did not order or which for any other reason is our fault, please contact us by email at info@definitelybaby.com to inform us and we will arrange a refund or replacement. In the event of returning goods to us we will also pay you the cost of the return postage. We do ask that you send items back to us via Royal Mail 1st Class Recorded, and obtain a proof of posting certificate from the Post Office to enable us to process the refund for your return postage costs.
You will be responsible for the item(s) until they reach us.
These terms do not affect your statutory rights.
Returns Address :
Definitely Baby
Unit 6, Court Farm Barns
Medcroft Road
Tackley
Oxfordshire
OX5 3AL
United Kingdom
In the unlikely event that the item you are returning to us should go missing you will need to complete a "Lost, damaged or delayed inland mail claims form" which is available from your local Post Office or you can download the form here.
To make a claim you will require a "Proof of Posting" certificate (which we recommend you obtain from the Post Office when you return any goods) and proof of purchase/value of your goods. We will of course be happy to provide you with a copy of the despatch note that you received with your order initially to enable you to progress this claim.
Unfortunately definitelybaby.com cannot accept responsibility or make refunds on items that may get lost in transit.
Our responsibility
Definitely Baby does not accept liability for any losses or claims arising from any inability to access the web site, or any failure to complete a transaction.
Definitely Baby will not be responsible for any loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.
Definitely Baby does not accept liability for any errors and admissions and reserves the right to change information, specification and description of listed goods, and products at any time. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
Definitely Baby will only be liable for direct loss up to a maximum total of the price of the product supplied in respect of any claim.
This section applies only to the extent permitted by law.
This does not affect your statutory rights as a consumer.
Copyright/Trademarks/Data Protection
All rights in the designs and information on our website are owned by Definitely Baby. They are protected by copyright, trademarks and other intellectual property rights.
You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.
All product and company names and logos mentioned on or in the site may be the trade marks, service marks or trading names of their respective owners, including Definitely Baby. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from the site.
We will only use the information which you provide and the records of items you buy to enable us to constantly monitor and improve our service. Data provided by you will not be shared with any third party organisation.
Intellectual property rights
You acknowledge that Definitely Baby own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this web site and the business of Definitely Baby (including the structure design and layout of the web site) and assert all such rights worldwide.
You are entitled to use our web site in accordance with these terms and conditions. You must obtain Definitely Baby's prior written consent before you use the web site or any part of it in any other manner.
Links to other websites and services
Within our site we may provide hypertext links to sites on the Internet operated by other people and which are not under the control of, and which are not maintained by us. Whilst we believe these sites offer services and/or products which complement those offered by us we are in no way responsible for the content or availability of those sites.
General
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.
These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.
