Frequently asked questions
Here we hope to answer any questions you may have regarding delivery timescales, charges, guarantees, gift vouchers, returns policies, privacy policies and more about buying maternity wear online from Definitely Baby.
If however you have a question which isn't answered here and would like further information on our products or services, or have a problem or query relating to your order, or please email info@definitelybaby.com or telephone 01869 331336 and one of our team will be happy to help you.
How do I use your shop?
It's easy to buy your maternity wear online from Definitely Baby and our Step-by-step guide is here to steer you in the right direction.
Help me!
This is my first baby and I'm struggling to decide which trousers will be most suitable - any suggestions?
Party to go to and don't know what to wear?!
I'm not sure what size I need?
The item I'm after is out of stock - what can I do?
Can I save my basket contents for later?
Help is just a click away..!
Payment options & VAT
What methods of payment do you offer? What about VAT?
Gift Vouchers
Where can I purchase Definitely Baby gift vouchers?
How do I redeem my gift voucher?
My gift voucher hasn't been applied to my order - what can I do?
I've lost my gift voucher.. is there anything I can do?
Your questions answered here.
Delivery
How long will it take to get my order?
What's the cost of delivery?
Do you deliver outside the UK?
Do you deliver to BFPO and what is the cost?
What delivery options do you offer?
What happens if some or all of my order is out of stock?
Find out here..
Returns & Exchanges
How do I go about exchanging the item I ordered for a different size?
Can I exchange the item I ordered for a different item?
What if I want to return or cancel my order?
What guarantees do you offer?
Read our returns policy
Privacy
How will you protect my privacy and what role do cookies play?
Where can I view your full terms and conditions of sale?
Definitely Baby's full terms and conditions of sale are available to view by following the terms and conditions link at the foot of every page on the site.
Customers should note that the information provided in our FAQ's forms part of our full terms and conditions.
Statutory rights are not affected.
